Terms of service

SECURITY

All data is protected

PRICING

Orders will be processed at our online published prices. All prices are stated in British Pounds Sterling £GBP.

Prices are correct at the time of publication.  Prices will change from time to time in relation to the silver and gold price and fluctuations and in materials and cost. Jarvis & Co. reserves the right to review and change prices at any time. 

If you are purchasing from outside the UK, credit card charges and currency exchange rates may make a difference to the amount billed on your credit card. Import duties or tax costs will be invoiced to you directly from currier. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.

RETURNS + EXCHANGES

We hope that you will be absolutely delighted with your Jarvis & Co. jewellery product. If for any reason you are not entirely satisfied with your purchase, we are happy to offer a credit note or exchange within 28 days of purchase.  Please notify us within 14 days of purchase. Purchases exempt from both the exchange and credit note policies.

— Commissioned pieces (bespoke), Personalised jewellery & Customised pieces

All sales are final for any items purchased at a discounted rate and no exchanges or refunds will be made on discounted items.

To return an online purchase, please contact admin@jarvisandcojewellery.com for further details. Please include your order number in the email.

Jarvis & Co. Jewellery does not accept any responsibility for any items damaged, lost or stolen in transit. These responsibilities are those of the customer. We recommend that UK items be sent by insured special delivery, and international items be sent using a secure and fully tracked service. Please note that the cost of shipping is not refundable. 

If you are not based in the UK and would like to return an item, please note that a customs declaration form will be required on shipping. The goods will need to be detailed as ‘RETURNED BRITISH GOODS’ to ensure that no additional customs fees are incurred on re-import to the UK. In the instance that an item is incorrectly marked and a customs fee is incurred, this may be passed onto the customer. This may also delay the returns process.

FEEDBACK AND COMPLAINTS

We always welcome feedback from our customers as it enables us to improve our service. If we should receive a complaint about any part of our service, by phone, email or letter, then it will be dealt with promptly. Please contact us on admin@jarvisandcojewellery.com

UNSUBSCRIBE

If you subscribe to our newsletter and wish to unsubscribe, please follow the links at the bottom of any of our newsletters.

ONLINE SECURITY

All transactions are handled by a secure online independent payment service provider. We do not store financial information like credit or debit card numbers on this site. Payment can be made using Paypal, We also accept payment online by Visa, MasterCard and Maestro via the secure payment provider, Shopify Payments.

INTELLECTUAL PROPERTY + DESIGN RIGHTS

Copyright and Design Rights remain the sole property of Jarvis & Co. Jewellery. Your use of this website and its contents has no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to its content.   Redistribution or reproduction of this website’s content is prohibited and may result in criminal penalties.